Refund Policy
A legal disclaimer
The information on this page provides general guidance on refund policies for entertainment services. This should not be considered legal advice or specific recommendations for your situation. We recommend consulting with a qualified attorney to understand your legal requirements and to assist in creating appropriate refund policies for your specific business needs.
Refund Policy - the basics
Our Refund Policy establishes legally binding terms between The Kwame Vibe and clients regarding refunds for DJ and entertainment services. Unlike product-based businesses, live entertainment services have unique considerations, including advance booking requirements, date exclusivity, and performance preparation time.
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This policy helps protect both parties and ensures clear expectations for cancellations, date changes, and refund eligibility. All refund terms are clearly outlined in individual service contracts, providing specific details for each booking.
What to include in the Refund Policy
Our refund policy addresses: timeframes for cancellation requests; full versus partial refund eligibility; conditions under which refunds are provided (such as venue cancellation, emergency situations, or breach of contract); non-refundable deposits and their purpose; procedures for rescheduling versus cancelling; force majeure events (weather, illness, etc.); and the difference between client-initiated and vendor-initiated cancellations.
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Contract Details Specific refund terms, deposit requirements, cancellation deadlines, and rescheduling policies are clearly stated in your individual service contract. Each booking agreement contains detailed terms tailored to your specific event type and circumstances.
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For questions about refund eligibility or to discuss your specific situation, please contact us directly.